Return Policy

At MQ Online, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple return process:

1. Return Window: You can return your items within 3-4 days of receiving your order.
2. Condition: Items must be unused, in their original packaging, with all tags intact.
3. Unboxing Video: Please include a short unboxing video when returning the item. This helps us ensure the condition of the product and provides a better customer experience.
4. How to Return: Contact our customer support team at WhatsApp 03496351087 with your order number and unboxing video. We will guide you through the return process.
5. Refund/Exchange: Once the return is approved, you can choose between a full refund or an exchange for another product.

We’re here to help, so don’t hesitate to reach out if you need assistance!